Frequently Asked Questions
Everything you need to know about shopping with American Sale for your home and patio needs.
What are your standard shipping times for large outdoor furniture?
Most in-stock patio sets and large home items ship within 3-5 business days. Delivery typically takes 7-14 days depending on your location, and our freight partners will call you to schedule a convenient drop-off window.
Do you offer professional assembly and installation services?
Yes, we offer professional installation for select products including swimming pools, hot tubs, and large playsets within our local service areas. Please contact our support team to verify availability in your zip code.
What is your return policy for home decor and seasonal items?
We accept returns on most unused items in their original packaging within 30 days of purchase. Please note that seasonal items and custom orders may be subject to a restocking fee or specific return restrictions.
Are your products covered by a manufacturer warranty?
All products sold by American Sale come with a standard manufacturer warranty. Coverage periods vary by brand and product type, typically ranging from 1 year to limited lifetime warranties on structural components.
What financing options do you provide for high-ticket purchases?
We offer several flexible financing plans through our partners to help you create your dream home now and pay over time. You can apply directly at checkout to see if you qualify for low-interest monthly payments.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website. You can also track your order status by logging into your account on our website.